Bookings and payment conditions

1. Places on non-private group tours

 

a. The booking of places on group tours ("City Tour & Excursions" on the Menu) is done through our website. After choosing your desired city tour or excursion, you will see the available dates in the calendar, and you can submit your binding request. Please feel free to look around, the booking is only binding once you click on "Book Now!"

 

b. If the date you wish to book is not available, please message us and we will check if we can open another group.

 

c. Payment is possible via Paypal, debit card and credit card. On-site cash payment is also possible, provided you bring the agreed amount.

 

d. The maximum number of participants for group tours is 10 people.

 

2. Private city tours and excursions

 

a. The booking of a private city tour or excursion in a private group can be found under "Private tours" on the Menu, via the non binding contact form. After receiving the inquiry, we will get back to you by email and inform you if your chosen tour is available. Only you reconfirming this booking makes the booking binding. You will be asked to pay a  deposit by bank transfer. The remaining amount is to be paid in cash on the tour date.

 

3. WALK 'N' ROLL cancellation

 

a. The goal of WALK 'N' ROLL is to never cancel any booked tours. Should a tour have to be cancelled (e.g. due to illness) we will inform you as early as possible and refund you the full amount paid.

 

4. Customer cancellation

 

a. If you have to cancel your tour, we kindly ask you to inform us as soon as possible by email or via our contact form. The following cancellation fees will apply:

 

Cancellation of non-private group tours:

 

Cancellation up to 14 days before - complete refund by WALK 'N' ROLL minus eventual fees due to payment service providers such as Paypal

Cancellation up to 7 days before - refund of 90% of your payment minus eventual fees due to payment service providers such as Paypal

Cancellation up to 5 days before - refund of 50% of your payment minus eventual fees due to payment service providers such as Paypal

Cancellation 4-2 days before - refund of 25% of your payment minus eventual fees due to payment service providers such as Paypal

Cancellation the day before or the same day - not refundable.

 

Cancellation of private city tours and excursions:

 

Cancellation up to 14 days before - refund of 80% of your payment

Cancellation up to 7 days before - refund of 60% of your payment

Cancellation up to 5 days before - refund of 40% of your payment

Cancellation 4-2 days before - refund of 15% of your payment

Cancellation the day before or the same day - not refundable.

 

5. Photos

 

a. We may occasionally take photographs on our city tours, which may afterwards be posted on the Facebook and Instagram page of WALK 'N' ROLL, as well as on this website. We will ask the group for consent. If you do not wish to appear on the photos, please inform your city guide. Your privacy is extremely important to us.